Customer Relations Specialist

At Kia Georgia, we are looking for a Customer Relations Specialist who will drive sales performance while owning the customer journey across the sales process, ensuring consistent customer satisfaction and long-term loyalty.

This strategic role connects sales results with customer experience, using data and direct engagement to build loyalty and drive growth.

Key Responsibilities:

** Take full ownership of the customer journey from first contact to aftersales handover.
** Use CRM data daily to prioritize leads, support sales teams, and increase sales efficiency.
** Own the performance of the customer pipeline within CRM, ensuring every lead, interaction, and follow-up is properly managed and converted
** Ensure consistent, high-quality interactions at all touchpoints.
** Manage sales performance across retail and corporate clients, using insights and customer engagement to drive growth and loyalty.
** Monitor, analyze, and act on customer satisfaction (CSI), feedback, and NPS.
** Support customers through complex situations, ensuring transparent communication and positive outcomes.
** Identify missed opportunities in the customer journey and proactively fix gaps impacting sales and experience
** Execute targeted customer campaigns (calls, messages, offers) based on segmentation and behavior
** Support campaigns, pricing, and promotions to enhance both sales and customer experience.
** Execute sales plans aligned with brand and market strategy.
** Ensure high-quality CRM data accuracy and maintenance.
** Analyze customer behavior, retention, and repeat purchase trends.
** Prepare reports and insights for management.
** Use data to implement initiatives that improve sales efficiency and customer satisfaction.
** Collaborate with cross functional teams to deliver seamless customer experience.
** Ensure alignment with KIA HQ standards, audit requirements, and brand guidelines.
** Drive process improvements that enhance both operational efficiency and customer satisfaction.

Qualifications:

** Bachelor`s degree in Business, Marketing, Sales, or related field (Master`s is a plus).
** Strong understanding of customer experience, journey mapping, and relationship management.
** Proven experience as a Sales Manager, preferably in automotive or premium retail.
** Exceptional communication, negotiation and stakeholder management skills.
** Experience with CRM systems and customer feedback platforms.
** Ability to balance sales targets with customer satisfaction goals.
** Fluency in English (additional languages are a plus).
** Proactive, results-oriented, and customer-focused mindset.

Join KIA Georgia and be part of a team where customers and colleagues come first, and your work drives progress and growth every day.

If you are interested in this opportunity, please send your résumé (CV) to HR@kia.ge. Please make sure to indicate the position title Customer Relations Specialist in the Subject line of your email.

Application deadline: Jul 1, 2026.

Kia Georgia thanks you for your interest in this vacancy and wishes you success.
Please note that the résumé you submit to Kia Georgia may contain personal data, including special category personal data, as defined by the Law of Georgia on Personal Data Protection.
Your personal data will be processed by Kia Georgia for the purpose of making a decision regarding the establishment of a contractual relationship with you, including an employment relationship.
Please also be informed that your résumé may not be considered for the current vacancy and may instead be retained in our database for up to 3 years for consideration for other relevant job opportunities.
If you agree to the above terms, please submit your résumé.