Assistant Front Office Manager

Located in the heart of Old Tbilisi, Khedi Hotel is a contemporary 4-star boutique hotel that combines authentic Georgian hospitality with modern comfort and distinctive design. Situated in the historic Avlabari district, just a short walk from the Holy Trinity Cathedral, the Bridge of Peace and Tbilisi`s main cultural attractions, the hotel offers guests an exceptional experience in one of the city`s most vibrant neighborhoods.

We are pleased to announce opening for the position of: Assistant Front Office Manager.

Location: Tbilisi, Georgia
Employment Type: Full-time

About the Role

We are looking for a passionate, service-oriented and proactive Assistant Front Office Manager to support the daily operations of the Front Office Department. The successful candidate will assist in ensuring exceptional guest experiences, maintaining operational excellence and leading the Front Office team in delivering outstanding hospitality standards.

Key Responsibilities

** Assist the Front Office Manager in overseeing the daily operations of the Front Office Department.
** Ensure smooth and efficient front desk operations across all shifts.
** Supervise guest check-in, check-out, room allocation and reservation processes.
** Deliver exceptional guest service and ensure prompt resolution of guest requests and complaints.
** Support, coach and motivate the Front Office team to achieve high performance and service excellence.
** Participate in the recruitment, onboarding and training of new team members.
** Monitor compliance with hotel policies, procedures and service standards.
** Coordinate daily operations with Housekeeping, Reservations, Sales & Marketing, Engineering and Food & Beverage departments.
** Prepare operational reports and supervise cash handling procedures.
** Assist in achieving departmental KPIs, guest satisfaction targets and revenue objectives.
** Act as the Front Office Manager during their absence.

Qualifications

** Bachelor`s degree in Hospitality Management, Tourism, Business Administration or a related field is preferred.
** Minimum 2-3 years of Front Office experience in hospitality.
** At least 1 year of experience in a supervisory or leadership role.
** Hands-on experience with hotel PMS system (Fidelio).
** Excellent command of Georgian, English, both written and spoken.
** Knowledge of Russian will be considered an advantage.
** Proficiency in Microsoft Office applications.

Key Competencies

** Strong leadership and team management skills.
** Excellent communication and interpersonal abilities.
** Outstanding customer service orientation.
** Strong organizational and multitasking skills.
** Ability to solve problems and make sound decisions under pressure.
** Attention to detail and a high level of professionalism.
** Positive attitude, flexibility, and a proactive approach.

How to Apply

Interested candidates are invited to submit their CV in English to address hr@khedihotel.ge.
Please indicate "Assistant Front Office Manager" in the subject line of your email.
Only shortlisted candidates will be contacted.

The Company processes applicants` personal data in accordance with the Law of Georgia on Personal Data Protection and solely for recruitment and selection purposes.

By submitting your application, you confirm your consent to the processing of your personal data for the purposes of evaluating your candidacy for the advertised position. Your personal data will be processed confidentially, accessed only by authorized personnel and retained only for the period necessary to complete the recruitment process or as otherwise permitted by applicable legislation. Where applicable, your data may be retained for future employment opportunities only with your consent.