Chief Quality Officer

International Medical Mall (IMM) is a space where world-class physicians and five-star service come together to deliver health, beauty and wellbeing for both local and international patients.

IMM is designed for patients who are looking for a different, modern and care-driven healthcare experience. Every process, every interaction is crafted to be thoughtful and human-centered.
To bring this vision to life, we`re searching for people who don`t fit the traditional mold - professionals who are curious, bold and excited to help reinvent an industry. If you thrive in environments where ideas matter, quality and care in execution are essential and innovation is the everyday language, this is exactly the kind of place we are building and we`d love to have you with us on this journey.

Join us if you`re ready to help create a medical ecosystem where medicine meets hospitality, technology meets empathy and excellence is simply the baseline.

The role: Chief Quality Officer

The Chief Quality Officer (CQO) ensures that all medical, operational and administrative processes at IMM operate in line with the highest standards of safety, efficiency and patient experience.

This is a key position in the organization, where strategic thinking meets hands-on execution. You`ll work closely with leadership, marketing, operations and external partners to ensure the brand reflects IMM`s values, vision and standards from day one.

What you`ll do:

** Develop and implement the overall quality strategy across the organization;
** Define and introduce quality standards for both clinical and non-clinical processes;
** Build and continuously strengthen a culture of patient safety;
** Lead internal audits, assessments and quality monitoring systems;
** Oversee patient experience management, including feedback analysis and service improvement initiatives;
** Identify, assess and manage clinical and operational risks;
** Supervise infection prevention and control protocols;
** Lead preparation for and ensure compliance with international accreditations (JCI, ISO);
** Develop KPIs, quality indicators and monitoring frameworks;
** Organize and deliver staff training on quality standards and safety protocols;
** Maintain continuous coordination with all departments;
** Manage incident reporting, analysis and implementation of preventive systems;
** Lead continuous improvement and optimization projects across the organization.

What we`re looking for:

** Education in Healthcare Management, Medicine, Patient Safety or a related field;
** Proven experience in quality management within the healthcare sector;
** Hands-on experience with JCI, ISO or other international accreditation processes;
** Strong knowledge of clinical safety, epidemiology, risk management and quality standards;
** Fluent in English;
** Excellent analytical and strategic thinking skills;
** Strong communication and process management capabilities;
** Experience working in fast-growing, dynamic or startup-like environments;
** High ownership, accountability and attention to detail;
** Ability to collaborate cross-functionally and influence stakeholders;
** Curiosity, adaptability and a genuine passion for building meaningful brands.

Why join IMM:

** Be part of building an international medical ecosystem from day one;
** Take ownership of a brand that combines healthcare, hospitality and innovation;
** Work in an environment where quality, trust and human experience truly matter;
** Have real impact your work will shape how IMM grows and is recognized globally;
** Collaborate with ambitious, thoughtful and values-driven people;
** Grow professionally as the organization grows.

Ready to join us?

If this role speaks to you and you`re excited about building a brand that raises the standard of healthcare, we`d love to hear from you.

Apply by sending your CV to: i.tchokhonelidze1@gmail.com and indicate the position title in the subject line.